Privacy Policy
Last updated: 4 September 2026
Who We Are
ORBEM Climate Solutions provides commercial and industrial heating, cooling and operations and maintenance services as part of the wider ORBEM Group. For this website and the enquiries submitted through it, ORBEM Climate Solutions is the data controller.
You can contact us at [email protected], by telephone on 0330 090 4501, or by writing to Unit A Lodge Park, Hortonwood 30, Telford, Shropshire, TF1 7ET. Our Yorkshire office is at Unit 2 Cartwright Court, Bradley Business Park, Huddersfield, West Yorkshire, HD2 1GN.
Information We Collect
We may collect:
- Your name, company, telephone number and work email address.
- Project information including the site postcode, building type, existing systems, service interests and the details you include in an enquiry.
- Your name and email address when you request the ORBEM brochure.
- Correspondence and records created while discussing, quoting for or delivering a project.
- Technical information normally produced when a website is used, such as IP address, browser type, device information, security logs and cookie choices.
Please do not include confidential, sensitive or unnecessary personal information in an enquiry form.
How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide the information, surveys, proposals or services requested.
- Understand a facility and determine the appropriate heating, cooling or maintenance support.
- Provide access to our brochure and respond to related questions.
- Manage customer and supplier relationships and administer projects.
- Protect the website, prevent misuse and maintain appropriate business records.
- Meet legal, regulatory, tax, insurance and health and safety obligations.
Our Lawful Bases
Depending on the circumstances, we process information because it is necessary to take steps before entering into a contract or to perform a contract, because we have a legitimate business interest in responding to and managing commercial enquiries, because we must comply with a legal obligation, or because you have given consent. Where consent applies, including for optional cookies, you may withdraw it at any time.
Who We Share Information With
We do not sell personal information. We may share only the information necessary with trusted service providers that support website hosting, email, IT, security, professional advice and project delivery; with other ORBEM businesses where an enquiry requires their relevant expertise; and with public authorities where disclosure is required by law. Service providers are expected to keep information secure and use it only for the agreed purpose.
International Transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we use providers and safeguards intended to provide an appropriate level of protection under UK data protection law.
How Long We Keep Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including responding to an enquiry, managing a commercial relationship and meeting legal, accounting, insurance and regulatory requirements. Information that is no longer required is deleted or securely anonymised.
Your Data Protection Rights
Subject to the circumstances and applicable law, you may have the right to request access to your information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to processing. You may also withdraw consent where consent is the lawful basis.
To exercise a right, email [email protected]. We may need to confirm your identity before completing a request.
You may complain to the UK Information Commissioner’s Office. Information about doing so is available on the ICO website. We would appreciate the opportunity to resolve your concern first.
Cookie Policy
Cookies are small text files stored by a website or service in a visitor’s browser. This website may use essential cookies needed for security, administration, form operation and remembering cookie choices. Essential cookies cannot always be disabled without affecting the website.
The Contact page includes an embedded Google Map. Loading or interacting with this content may allow Google to receive technical information and set cookies under its own terms. You can read Google’s Privacy Policy.
If optional analytics or marketing technologies are introduced, they should be activated only in line with the visitor’s cookie choice and this policy will be updated to describe them. At the date shown above, the site does not offer customer accounts, online purchasing or a newsletter subscription service.
Managing Cookies
You can delete or block cookies through your browser settings. Blocking essential cookies may prevent parts of the website or its forms from working correctly. Browser help pages provide instructions for reviewing and changing cookie settings.
Security
We use proportionate technical and organisational measures intended to protect personal information. No internet transmission or storage system is completely secure, but access is limited to people and providers that need the information for an authorised purpose.
Changes to This Policy
We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page with a revised date.
Contact Us
For questions about this policy or the way your information is used, contact [email protected] or call 0330 090 4501.